ĭeliveries failed and returned to us from shipper will be deducted from the total refund amount. Processing will take up to 2 working days. Upon satisfactory receipt of the returned product, customers will be refunded via a store credit, which can be used for your next purchase. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub after which the exchange will be deemed as invalid. (Applicable for all countries)Ĭustomers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. We will send you an additional invoice to cover for the additional charges if necessary. If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD). Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. H2 Hub reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition.
We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings. Customers are required to do their due diligence during the order, delivery and receiving of products. Failure to do so may result in the rejection of request. Operating Humidity: 10%~90% non-condensingįor all returns and exchanges, customers must email our customer service within three working days from the date of receipt, and prior to mailing out the return parcel.
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